Queue management & live chat for Australian small business
Give any café, salon, clinic, or mechanic a digital queue plus live chat in under 5 minutes. Your customers wait less, walk out less, and come back more — all without a single app download or piece of hardware.
Basic 7-day trial · No credit card required
Built for Australian businesses across
Real words from operators running live queues every day
“We used to lose five or six walk-ins every Saturday night. Since switching to ServQueue the walkouts basically stopped — people grab a coffee and come back the moment we text them.”
Bella
Owner, Bella's Salon · Brisbane, QLD
“Setup took about ten minutes. The live chat is the real surprise — customers message us questions from their table instead of waving at the counter.”
Marco
Owner, Caffè Nero · Melbourne, VIC
“Reception used to drown in walk-ins at 8am. Now patients check in from the car park and we call them when a room opens up. Way less chaos, happier staff.”
Sarah
Practice Manager · Sydney, NSW
The problem
The fix
No hardware. No IT team. No training required.
Enter your business name, give your queue a name, set an average service time. Done — takes 3 minutes.
Print it, put it on a tablet, or share the link. Customers scan with their phone camera — no app needed.
See who's waiting in real time. Tap Call Next when you're ready. Your customer gets an SMS and walks in.
The customer view
No app to download. No account to create. Just their phone — start to finish.
Bella's Salon
Join the walk-in queue
Your name
Alex Johnson
Mobile
0412 345 678
1 · They scan the QR
No app, no account. Camera opens a web page in their browser.
Bella's Salon
You're in the queue
Position
3
~9 min
We'll text when you're up
Feel free to grab a coffee
2 · They see their place
Live position and wait time. They can leave the venue and come back.
Bella's Salon
● online
Hi Alex! Running about 8 mins behind. All good?
No worries, I'll grab a coffee 👍
Legend. See you soon ✨
Type a message...
📎3 · You chat with them
Free, unlimited live chat. Send updates, photos, PDFs — anything.
Bella's Salon
You're up next!
It's your turn
Head to the counter
Bella is ready for you
Wait time
8 min total
4 · Their turn — they walk in
Live page updates + an SMS so they never miss their slot.
From scan to service — entirely in their browser. Zero downloads, zero friction.
Live chat is included on every plan. Free and unlimited — always.
Customers scan a QR code with their phone camera — no app download, no account, no friction. They're in the queue in under 60 seconds.
Free and unlimited on every plan. Talk to customers in their browser while they wait — answer questions, share updates, send a quick 'we're running late' note. No per-message charges, ever.
Mechanics send photos of the brake pads. Salons share style references. Clinics send aftercare PDFs. Attach files directly in chat — no email back-and-forth.
A full booking system alongside your walk-in queue. Customers book a service at a time slot from a public page — they get email confirmations, automatic reminders 24 hours out, and a link to cancel or reschedule. Day and Week calendar views in your dashboard, plus a List view, plus a one-tap '+ New Booking' for phone bookings. Available as a $39 AUD/month add-on on top of any base plan. Includes Stripe Connect for deposits and full payments at booking.
No setup fees · Cancel any time · Unlimited customer chat on every plan
Basic
Replace your paper waitlist in 5 minutes
Growth
Keep customers engaged through the whole service
Pro
Manage customers across multiple locations
No. Customers scan a QR code with their phone camera and a web page opens — no app, no account, no password. They enter their name and mobile number and land on a page that shows their queue position plus a live chat with you. Everything happens in their browser.
Yes — chat between you and your customers is unlimited on every plan, including Basic. We never charge per chat message. The only time you use your SMS quota is when we text a customer to let them know you've replied (and we only do that when they're not actively looking at their chat page).
Every account starts with $2 in free SMS credits (about 20 messages). There's no monthly SMS commitment — you only pay for what you use. When you need more, buy a one-time top-up bundle (500, 1,000, or 2,000 SMS) from your billing settings. Messages are sent via an Australian gateway so delivery is fast and reliable.
If you send them a chat message while they're offline, they get one SMS with a link back to the chat. They tap the link, the chat picks up exactly where it left off — nothing is lost. Think of it like a walkie-talkie: when both sides are holding it, talk is free; when your customer puts theirs down, we tap them on the shoulder.
Free to start. No credit card. No hardware. Cancel any time.